Skip to main content

Help and FAQ

Answers to the most common questions about your game server.

Choose your game, RAM and subdomain on our order page. Automatic provisioning starts after successful payment. Most servers are ready in 1–3 minutes; large Steam installations or queues can take longer.
Automatic provisioning starts after successful payment. Most servers are ready in 1–3 minutes; large Steam installations or queues can take longer.
Credit and debit cards plus SEPA direct debit, processed by Stripe. The checkout shows before payment which additional methods (such as PayPal or Klarna) are enabled for your account.
Yes. The server runs month to month and renews automatically; you can switch off automatic renewal at any time in the customer area, and the server then ends with the paid month. There is no minimum term.
Use our integrated mod browser in the dashboard, or upload files via SFTP.
Rule of thumb for Minecraft: 2 GB for 1–5 players, 4 GB for 5–15, 8 GB for 15–30 players; modpacks need 4–10 GB depending on the pack. For every other game the order page states the recommended size, details in our guides.
Yes, you choose your own subdomain during checkout.
On supported Paper/Bukkit stacks, Bedrock clients can join through Geyser and Floodgate. Forge/Fabric modpacks are not generally Bedrock-compatible; consoles may need an additional connection method.
You choose at checkout: Germany (Falkenstein/Limburg) or France (Roubaix). All locations are in the EU — low latency for EU players comes standard.
Monitoring checks the servers continuously and detects crashes and boot problems automatically. For technical issues, support helps via ticket.
Every server can enable free add-ons such as Uptime Kuma, Sinusbot and Game Server Watcher.
You can configure up to 10 automated tasks per server such as restarts, backups or scheduled commands.
Yes. You can connect your own domain or subdomain from the domain tab.
Yes. Our Terraria servers run on tShock and give you full admin access.
Yes. You can choose between PvE and PvP during setup. 30+ game settings presets and up to 40 players are supported; you can enable backup schedules in the panel as needed.
Right now we focus on game server hosting. Most communities use Discord for voice chat.

Still have a question?

Contact us by email or ticket. Processing time depends on current workload and urgency.

Contact support